FAQS
Ford Dealer FAQs in Sheboygan, WI
Looking for answers about buying, financing, trading, or servicing a vehicle at Van Horn Ford of Sheboygan? Below, you'll find quick answers to some of the most common questions we hear from drivers in Sheboygan, Fond du Lac, Manitowoc, and nearby Wisconsin communities.
We organized these questions into key topics so you can find what you need faster.
Sales & Inventory
Do you have current Ford specials or incentives on new models?
Yes. Van Horn Ford of Sheboygan regularly offers Ford specials, rebates, low APR financing, and lease offers on popular models like the Ford F-150, Explorer, Bronco, and Bronco Sport.
Depending on the month and model, available offers may include:
- Cash rebates
- Low APR financing
- Lease specials
- Regional Wisconsin incentives
We proudly serve drivers in Sheboygan, Fond du Lac, Dodge County, Washington County, and surrounding areas. Because offers change frequently, we recommend checking our current specials online or calling us at 920-458-6111.
Can I trade in my car if I still owe money on it?
Yes. You can trade in your vehicle even if you still have an active loan.
Our team can appraise your vehicle, contact your lender to confirm the payoff amount, and explain whether you have positive or negative equity. If you have positive equity, it can go toward your next vehicle. If you owe more than the vehicle is worth, the remaining balance may be rolled into your next financing plan.
This is a common option for drivers upgrading to a new Ford or shopping for used vehicles in Sheboygan.
Do you offer vehicle delivery or online car buying in Wisconsin?
Yes. You can browse inventory, get pre-approved, value your trade, and complete much of the buying process from home.
We can also help arrange vehicle delivery for customers in Sheboygan and across Wisconsin. If you prefer, you can still visit us in person for a full test-drive experience before making your final decision.
What warranties come with a new or used vehicle?
Every new Ford includes a factory-backed warranty covering major bumper-to-bumper and powertrain components.
Certified Pre-Owned Ford vehicles also include warranty benefits and inspection standards. Additional protection plans and extended warranty options may also be available depending on the vehicle and your coverage preferences.
How long does the financing process take?
Many customers complete the financing process the same day, especially when they use our online finance application before visiting the dealership.
Timing depends on your credit history, required documents, and trade-in details, but our finance team works to make the process as efficient as possible.
Do you sell certified pre-owned vehicles?
Yes. We offer Ford Certified Pre-Owned vehicles that go through a detailed inspection and include warranty coverage.
As part of the Van Horn Automotive Group, we may also be able to connect you with additional certified and used inventory across our network.
Service & Maintenance
Do I need an appointment, or do you take walk-ins?
Appointments are recommended because they help us reserve a service bay, prepare parts, and reduce your total wait time.
We do our best to accommodate walk-ins during normal service hours based on shop capacity. Scheduling ahead may also make it easier to arrange convenient options such as shuttle service or pickup and delivery when available.
Do you offer loaner vehicles, shuttle service, or pickup and delivery?
Yes. We offer Ford Pickup & Delivery, shuttle service for many appointments, and limited loaner vehicles based on availability.
The best time to request these options is when scheduling your service appointment so our team can confirm timing and availability.
How long does a typical service appointment take?
Routine maintenance like oil changes, tire rotations, and brake inspections can often be completed within about an hour. Larger repairs may require more time depending on the diagnosis and parts needed.
Our 12-bay service center in Sheboygan is designed to handle both quick maintenance and more extensive repairs efficiently.
Do you honor warranties or recalls?
Yes. We honor manufacturer warranty repairs and perform authorized Ford recall work at no cost when applicable.
Our team can check for open recalls, confirm warranty coverage, and complete covered repairs using genuine Ford parts.
Can I schedule service online?
Yes. You can schedule service online by selecting the service you need, choosing a time that works for you, and submitting your appointment request in minutes.
Online scheduling helps our team prepare for your visit and makes the process more convenient.
Do you offer service coupons or discounts?
Yes. We offer rotating service coupons and seasonal specials on common maintenance items like oil changes, tire service, brake work, and other vehicle care needs.
Check our service specials page for current offers.
Financing & Payments
What financing options do you offer?
We offer financing for new Ford vehicles, used vehicles, and lease options.
Our finance team can also explain options such as gap coverage, extended warranties, service contracts, and service financing when needed, helping you match your purchase to your budget and ownership goals.
Do you work with all credit types?
Yes. We work with a wide range of credit situations, including strong credit, challenged credit, rebuilding credit, and first-time buyers.
Because we partner with multiple lenders, we can help review more than one path forward and explain your options clearly.
Can I get pre-approved online?
Yes. You can get pre-approved online through our secure finance application.
Pre-approval helps you understand your budget, save time at the dealership, and shop with more confidence before visiting.
Do you offer lease vs. buy comparisons?
Yes. Our finance team can help compare leasing and buying based on your budget, mileage, and long-term goals.
Leasing often means lower monthly payments and the ability to upgrade sooner, while buying allows you to build equity and keep the vehicle as long as you want.
Dealership Information
Where are you located, and what are your hours?
Van Horn Ford of Sheboygan is located at 3624 Kohler Memorial Drive, Sheboygan, WI 53081, just off Highway 23.
We serve drivers from Sheboygan, Fond du Lac, Manitowoc, and surrounding Wisconsin communities. For the most current sales, service, and parts hours, please visit our hours page or contact the dealership directly.
Do you participate in community events or sponsorships?
Yes. As part of an employee-owned auto group, we proudly support local events, school programs, sponsorships, fundraisers, and community initiatives across Wisconsin.
Do you offer military, student, or first responder discounts?
Yes. We offer special savings and Ford incentives for military members, veterans, college students, and first responders on select new vehicles.
Because programs vary by model and availability, we recommend contacting us for the latest details.